Terms and Conditions

Policies and terms of use

The following Policies and Terms of Use (“Terms” or “Agreement”) are designed to ensure your understanding of the use of this website (“Site”) and your purchase of any ticket listed on this Site. By using or visiting this Site, or purchasing tickets listed on this Site, you expressly agree to abide and be bound by and follow these Terms as well as all applicable laws, ordinances and regulations. You represent that you are legally able to enter into this binding contract and if you are under 18, that you are purchasing tickets under the supervision of a parent or guardian. The Terms include the following provisions:

  • All orders placed on this Site are considered requests until you receive confirmation of the order with an order identification number.
  • All sales are final; there are no cancellations, returns, or exchanges.
  • If an event is cancelled, you will be given a full refund. If an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date.

Shipping/Delivery Policy

Our online, telephone and walk-up window ticket purchasing procedures will automatically set up your account. You may, at any time, contact our Audience Services staff at 760-731-2278, by logging into your account at “My Account”, by mail at the address below, or by sending an email to infocastacademy@gmail.com.

As part of our policy, we do not ship or mail tickets.  Tickets can be delivered via e-mail or “e-Tickets” , in which case a pdf barcode image will need to printed by the customer, and brought to the theatre window at time of performance.  If print at home option is unavailable or undesirable, tickets orders will be held at will call window for pick up one hour before showtime.  Photo ID will be required to accept delivery.

Refund/Return Policy

All sales are final  No refunds, returns or exchanges.

Security Policy

Your preferences, such as username and password are protected for your privacy and security. In certain areas, we use industry-standard SSL encryption to protect data transmissions.

Special Rules For Children

Because of federal law, we cannot collect any personal information from a child under the age of thirteen without the consent of that child’s parent. The statements in our Privacy Policygenerally about our collection and use of personal information also apply to our treatment of personal information from children under the age of thirteen, with the added protection of the special rules that follow.

Parental Consent

We will not knowingly accept the registration of or purchase of tickets by anyone under the age of thirteen. If you are a child under the age of thirteen you must ask your parent for permission to complete any transaction on our website. If you are a parent of a child under the age of thirteen we expect you to approve any action your child takes with regard to and prior to registering or purchasing by your child of any ticket, activity or merchandise.

Ticket Holder Behavior Policy:

You agree to abide by all rules and policies of the venue, promoter and anyone else responsible for putting on the event. Should you fail to abide by those rules and policies, you shall be subject to all applicable fines and legal or other expenses associated therewith. Further, should any violation result in the loss of the ticket seller’s season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

Changes in Terms and Conditions:

We reserve the right, in our sole discretion, to change these Terms at any time. If we change any term or condition, said modification, revision and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this site. Your continued use of the site following our posting of revised terms and conditions constitute your acceptance of the revised agreement.